A. We do not charge your credit card until we ship your merchandise. Depending on your credit card company, it could take up to 5 days for the charge to appear on your account. If your order was split in to multiple shipments, we only charge you for the items we are shipping in that order, plus any applicable sales taxes. Shipping and handling is charged in full with the first shipment.
A. When you have purchased an item from our website, your charge will appear as "Venom Group International".
A. No, you are not able have more than one billing address in our system, however; you can change your billing address by editing it. For your Credit Card to be accepted by our system, your billing address should be the same as the billing address for the credit card that you are using for your purchase.
A. We currently accepts the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments, and Apple Pay (*Requires iOS 10 or newer for mobile and MacOS Sierra or newer for desktop).
Have a question or comment or need warranty/repair help?
Or call us at:
M-F 7:30am - 4:30pm Pacific Time
North America: 800.705.0620
Outside North America: 208.762.0620
Mail us at:
14028 N. Ohio Street
Rathdrum, ID 83858
United States of America
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