*Please refer to the Venom Lifetime Battery Replacement Plan for warranty information pertaining specifically to Venom® rechargeable battery packs.
A Note Concerning International Shipping
Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from Atomik-RC.com. Your local authorities will add these charges and expect payment upon delivery. These fees are not additional shipping charges assessed by Atomik RC. We will not falsify the declared value of an item or mark a package as gift to reduce import fees, as this practice is illegal.
Refused Orders Due to Non-Payment of Duties and Taxes
If your order is returned to us for failure to pay duties and taxes assessed by your country, we will not refund your original purchase price or any shipping charges incurred.
Atomik RC assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues. All warranty claims are to be directed to Atomik RC Customer Service at www.atomikrc.com. Before returning any defective product, please contact Atomik RC Customer Service by submitting a support case here to receive a Return Authorization Number. A dated and itemized sales receipt must accompany any product returned for warranty work.
Release of Liability
Atomik RC, it's affiliates, manufacturers, distributors, or retail partners shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Atomik RC products. In purchasing any Atomik RC products the user agrees to accept responsibility for all such risk. Please refer to your products specific Warnings and Instructions supplied with all Atomik RC products. If you are unsure about how to use or handle any of our products contact our Customer Service Department for assistance.
Here's a helpful video on how to start the RMA process:
Have a question or comment or need warranty/repair help?
Or call us at:
M-F 7:30am - 4:30pm Pacific Time
North America: 800.705.0620
Outside North America: 208.762.0620
Mail us at:
14028 N. Ohio Street
Rathdrum, ID 83858
United States of America
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