All products sold by Atomik RC are inspected and adjusted individually before leaving the manufacturer and are guaranteed to be free of material defects and manufacturing faults when new.
General Warranty Policies
Atomik RC warrants all products to be free of material and workmanship defects for a period of 30 days* from date of purchase for all electronic components and 90 days* for all non-electronic components. If a component is defective or was not correctly made, Atomik RC will, at its sole discretion, repair or replace the item free of charge. This is a non-transferable warranty and does not cover normal wear and tear, crash or water damage, modifications, failure to perform routine maintenance, or any damages arising as a result of improper use.
*Please refer to the Venom Lifetime Replacement Plan for warranty information pertaining specifically to Venom® rechargeable battery packs and chargers.
Venom Limited Lifetime Replacement Plan
We are so certain of the quality of our batteries and chargers that we offer a Venom Limited Lifetime Replacement Plan on all of our rechargeable batteries and chargers. Venom® will, at it’s discretion, repair or replace defective products free of charge within a period of 1 year from the original date of purchase. Year 2 onward, any Venom battery or charger can be exchanged for a brand new product of same size and type for 30% off original retail pricing. This is a non-transferable warranty and does not cover normal wear and tear, crash or water damage, modifications, batteries where the entire pack voltage has dropped below the safe cutoff point, or any damages arising as a result of improper use. We reserve the right to deny replacement to any serial abusers of our customer friendly policy.
A Note Concerning International Shipping
Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from AtomikRC.com. Your local authorities will add these charges and expect payment upon delivery. These fees are not additional shipping charges assessed by Atomik RC. We will not falsify the declared value of an item or mark a package as gift to reduce import fees, as this practice is illegal.
Refused Orders Due to Non-Payment of Duties and Taxes
If your order is returned to us for failure to pay duties and taxes assessed by your country, we will not refund your original purchase price or any shipping charges incurred.
Atomik RC assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues. All warranty claims are to be directed to Atomik RC Customer Service at www.atomikrc.com. Before returning any defective product, please contact Atomik RC Customer Service by submitting a support case here to receive a Return Authorization Number. A dated and itemized sales receipt must accompany any product returned for warranty work.
Release of Liability
Atomik RC, its affiliates, manufacturers, distributors, or retail partners shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Atomik RC products. In purchasing any Atomik RC products the user agrees to accept responsibility for all such risk. Please refer to your products specific Warnings and Instructions supplied with all Atomik RC products. If you are unsure about how to use or handle any of our products contact our Customer Service Department for assistance.
Here's a helpful video on how to start the RMA process: