*Please refer to the Venom Lifetime Battery Replacement Plan for warranty information pertaining specifically to Venom® rechargeable battery packs.
Venom Limited Lifetime Charger Replacement Plan
We are so certain of the quality of our chargers that we offer a Venom® Limited Lifetime Charger Replacement Plan. Venom® will, at its discretion, repair or replace a defective charger free of charge within a period of 1 year from the original date of purchase. Year 2 onward, any Venom® charger can be exchanged for a brand new charger of the same model for 30% off original retail pricing. This is a non-transferable charger replacement plan and does not cover commercial use, normal wear and tear, crash or water damage, modifications, or any damages arising as a result of improper use. We reserve the right to deny replacement to any serial abusers of our customer friendly policy.
A Note Concerning International Shipping
Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from AtomikRC.com. Your local authorities will add these charges and expect payment upon delivery. These fees are not additional shipping charges assessed by Atomik RC. We will not falsify the declared value of an item or mark a package as gift to reduce import fees, as this practice is illegal.
Refused Orders Due to Non-Payment of Duties and Taxes
If your order is returned to us for failure to pay duties and taxes assessed by your country, we will not refund your original purchase price or any shipping charges incurred.
Atomik RC assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues. All warranty claims are to be directed to Atomik RC Customer Service at www.atomikrc.com. Before returning any defective product, please contact Atomik RC Customer Service by submitting a support case here to receive a Return Authorization Number. A dated and itemized sales receipt must accompany any product returned for warranty work.
Release of Liability
Atomik RC, its affiliates, manufacturers, distributors, or retail partners shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Atomik RC products. In purchasing any Atomik RC products the user agrees to accept responsibility for all such risk. Please refer to your products specific Warnings and Instructions supplied with all Atomik RC products. If you are unsure about how to use or handle any of our products contact our Customer Service Department for assistance.
Here's a helpful video on how to start the RMA process: